Manual
Your personal guide to HG Home Guardian
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Getting Started
- Installation: Schedule installation with an HG Home Guardian certified contractor.
- Setup: Once sensors are installed, download the HG Home Guardian app and create your account.
- Connect: Pair your devices via Wi-Fi or cellular connection.
- Activate Monitoring: Choose your preferred service provider (or stick with your installer).
App Features
- Dashboard: Real-time view of home system health.
- Alerts: Instant push notifications, texts, and/or emails when issues are detected.
- Reports: Monthly summaries of usage, efficiency, and system performance.
- Contractor Link: Direct service scheduling through your chosen provider.
System Maintenance
- Sensors require little upkeep but may need occasional battery replacement (you’ll be notified via the app).
- Software updates are automatic.
- Annual inspection by your HG Home Guardian contractor is recommended.
Troubleshooting
- No Alerts? Check internet/Wi-Fi connection.
- App not updating? Refresh or reinstall the app.
- Sensor offline? Ensure it has power; if still unresponsive, contact your contractor.
Support
- Customer Service: [Insert support email/phone]
- Emergency Dispatch: If a life-threatening issue (e.g., CO detection) is flagged, follow the app’s emergency guidance immediately.
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Service Technician Sales Training Manual
“Your Home Dashboard”
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Introduction
- Purpose of this Manual
This guide equips HG Home Services technicians with the knowledge, scripts, and tools to effectively introduce and offer the Home Guardian platform to homeowners. - The Technician’s Role
Techs aren’t just installers — they are trusted advisors. You are the bridge between homeowners’ needs and the Home Guardian solution.
Understanding HG Home Guardian
- What It Is
A patented, all-in-one home monitoring and retention hub that integrates HVAC, water, electrical, and air quality sensors into a simple dashboard. - Why It Matters
- Provides homeowners peace of mind.
- Enables predictive maintenance (catching small issues before they become expensive).
- Keeps them connected with trusted contractors (no need to shop around).
- Adds long-term property value.
The Homeowner Mindset
- Typical Concerns
- Rising utility bills
- Unexpected breakdowns
- Indoor air quality & family health
- Leaks/floods & water damage
- Who to call in an emergency
- What They Want
- Reliability
- Simplicity
- Trust in their service provider
Core Value Propositions
- Peace of Mind – 24/7 monitoring of critical systems.
- Savings – Early detection avoids costly breakdowns.
- Health – Monitors air and water quality.
- Convenience – Single platform, trusted service link.
- Future-Ready – Smart Home 2.0, not just a thermostat.
Sales Process for Technicians
Step 1 – Build Trust
- Be professional, respectful, and educational.
- Share that Home Guardian is our own patented system — unique in the market.
Step 2 – Discover Needs
Ask open questions:
- “Have you ever had a big repair bill surprise you?”
- “Do you know your current home’s air quality?”
- “Would you like to be alerted before a leak damages your home?”
Step 3 – Present the Solution
- Show the homeowner the dashboard (tablet/phone demo).
- Use before-and-after scenarios:
- Without HG: “You only know there’s a leak after it’s ruined your ceiling.”
- With HG: “You get a notification instantly and we’re on the way.”
Step 4 – Handle Objections
Common Objection Examples & Responses:
- “It sounds expensive.” → “It usually pays for itself in the first avoided emergency repair.”
- “I already have a smart thermostat.” → “That’s great, but this is your whole home, not just the HVAC.”
- “I’ll think about it.” → “Of course. May I show you how other families nearby are using it right now?”
Step 5 – Close with Confidence
Use soft closes:
- “Would you like the peace of mind of knowing your home is always being monitored?”
- “We can set you up today — no hassle, and we handle everything.”
Technician Scripts (Quick Reference)
- Intro Line:
“Along with servicing your system today, I want to show you something that could protect your whole home — it’s called Home Guardian.” - Demo Transition:
“Let me show you how it works — this is the dashboard where you’ll see everything in real time.” - Close Line:
“Most homeowners choose to add this for the security and savings it brings. Should we get yours installed today?”
Best Practices
- Always lead with benefits, not features.
- Use real homeowner stories (leak avoided, utility savings, peace of mind).
- Keep it simple — avoid overwhelming with technical jargon.
- Focus on trust — YOU are their expert.
Compliance & Ethics
- Never pressure — educate and advise.
- Be truthful about capabilities and costs.
- Respect homeowner decisions.
Support & Resources
- Sales One-Sheet – Hand homeowners a simple brochure.
- FAQ Guide – Be prepared for top 10 homeowner questions.
- Internal Hotline – For quick answers if a customer asks something outside your knowledge.
Closing Thought
Remember: Home Guardian isn’t just a product — it’s protection, peace of mind, and the future of smart home living. You’re not selling — you’re serving.
Still Have Questions?
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User Manual
“Inform. Protect. Connect.”
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Welcome
Congratulations on choosing Home Guardian. You now have a smarter, safer, and more connected home. This manual will guide you through setup, use, and support so you can get the most from your system.
What’s in the Box
- HG Hub (Your Home Dashboard)
- HVAC Sensor Module
- Water Leak Detectors
- Electrical Monitor
- Air Quality Sensor
- Power cords & mounting hardware
- Quick Start Card
Getting Started
- Download the App
- iOS: App Store → HG Home Guardian
- Android: Google Play → HG Home Guardian
- Plug In the Hub
- Place near your router.
- Connect via Ethernet (preferred) or Wi-Fi.
- Status light turns green when connected.
- Pair Your Sensors
- Open the app → “Add Device.”
- Follow prompts to activate each sensor.
- Place leak detectors near sinks, water heaters, and laundry.
- Place the air quality sensor in your main living area.
Using Your Dashboard
- Home Overview: See all connected systems at a glance.
- HVAC Health: Efficiency, coil monitoring, SEER/EER data.
- Water Alerts: Instant notifications if leaks are detected.
- Air Quality: Humidity, particulates, VOCs.
- Electrical Monitor: Energy use insights and breaker alerts.
- Notifications: Alerts delivered via app, SMS, or email.
Everyday Use
- Check Daily Dashboard – open the app each morning.
- Respond to Alerts – tap an alert for details and recommended action.
- Contact Your Contractor – one-touch button to request service from your trusted provider.
- Share Access – allow family members to monitor the system via the app.
Maintenance Tips
- Replace sensor batteries every 18–24 months.
- Wipe down hub and sensors with a dry cloth only.
- Run monthly leak test (pour a small amount of water near a detector).
- Keep the app updated to the latest version.
Troubleshooting
- Hub not connecting: Restart router, reboot hub.
- Sensor offline: Check battery, move closer to hub, re-pair in app.
- No alerts showing: Ensure notifications are enabled in phone settings.
- Electrical module offline: Contact your licensed contractor.
Safety & Warranty
- Do not open or tamper with hub or sensors.
- Electrical work must be performed by a licensed contractor.
- Warranty: 3 years hub, 2 years sensors.
- For full terms, visit [HG website].
Support
- Phone Support: 714-287-0198
- Email: info@hghomeguardian.com
- Website: https://www.hghomeguardian.com/
- In-app chat available Mon–Sat.
Closing
Your home is more than a place — it’s your family’s safe haven. With HG Home Guardian, you’ll always be informed, protected, and connected.
Still Have Questions?
Contact our support team and we will make sure everything is clear and intuitive for you.
Installation Manual for Service Technicians
“Inform. Protect. Connect.”
Still Have Questions?
Contact our support team and we will make sure everything is clear and intuitive for you.
Introduction
- Purpose of this Manual
To provide clear, step-by-step instructions for the proper installation and setup of the Home Guardian system. - Who It’s For
HG Home Services technicians and approved contractors. - Goals
- Ensure safe and consistent installation.
- Provide an excellent homeowner experience.
- Protect the integrity of the Home Guardian brand.
Tools & Materials Required
- Standard HVAC service tool kit
- Cordless drill with bits
- Level & measuring tape
- Screwdrivers (flat/Phillips)
- Wire cutters/strippers
- Ethernet cable (Cat6)
- Z-Wave Long Range pairing tool (HG provided)
- Home Guardian Starter Kit (hub + sensors)
System Components
- HG Hub (central dashboard unit)
- HVAC Sensor Module (monitors efficiency, SEER/EER, coil health)
- Water Leak Detectors (kitchen, laundry, water heater, bathrooms)
- Electrical Monitor (panel integration)
- Air Quality Sensor (particulates, humidity, VOCs)
- Mobile App Integration
Pre-Installation Checklist
- Confirm homeowner Wi-Fi or Ethernet availability.
- Verify homeowner has smartphone (iOS/Android).
- Review sensor placement plan with homeowner.
- Shut off relevant utilities before installing modules.
- Confirm all kit components are present.
Installation Steps
Step 1 – Install the HG Hub
- Place near the central living area or router.
- Connect to power and internet (Ethernet preferred, Wi-Fi acceptable).
- Confirm status lights (solid green = connected).
Step 2 – Pair Sensors
- Using the HG pairing tool, activate Z-Wave LR on the hub.
- Add each sensor one by one:
- Leak detectors near water sources.
- Air quality sensor in the main living space.
- HVAC sensor on coil/furnace (follow HVAC mounting diagram).
- Electrical monitor at service panel (by licensed electrician if required).
Step 3 – Test System
- Confirm all sensors show online in the technician app.
- Run water near the leak detectors to confirm the alert.
- Confirm the HVAC system data is transmitting.
- Show the homeowner a real-time dashboard view.
Homeowner Walkthrough
- Demonstrate app dashboard: utilities, air quality, leak alerts.
- Explain notification types (push, SMS, email).
- Provide a homeowner’s quick-start guide.
- Emphasize ongoing contractor support.
Troubleshooting
- Hub won’t connect: check Ethernet, reboot router, reset hub.
- Sensor not pairing: verify battery, reset sensor, re-pair.
- Alerts not showing: confirm app notifications are enabled.
- Electrical module offline: verify breaker is shut down and reinstalled correctly.
Safety & Compliance
- Always follow local electrical & plumbing codes.
- Only licensed electricians may open or wire into service panels.
- Wear PPE when installing around coils, water lines, or electrical panels.
Support & Warranty
- Tech Hotline: 714-287-0198
- Email Support: info@hghomeguardian.com
- Warranty: 3 years hub, 2 years sensors.
Closing Note
Installing Home Guardian correctly ensures protection, peace of mind, and long-term value for homeowners. You’re not just installing a product — you’re setting the foundation for trusted service relationships.
Still Have Questions?
Contact our support team and we will make sure everything is clear and intuitive for you.