Frequently Asked Questions
Everything you need to know about features, pricing and troubleshooting.
Still Have Questions?
Contact our support team and we will make sure everything is clear and simple for you.
What is HG Home Guardian?
HG Home Guardian is a smart-home monitoring system that proactively detects issues such as water leaks, carbon monoxide, HVAC inefficiencies, and excess energy usage. Our platform alerts homeowners and contractors in real time—helping prevent costly, catastrophic repairs.
How does it work?
Our system uses advanced sensors installed by licensed contractors. The sensors continuously monitor your home’s critical systems and send data to the HG Home Guardian app. If an issue is detected, you’re immediately notified, and your preferred service provider can be dispatched to resolve the problem.
What problems can HG Home Guardian detect?
- Water leaks (before flooding or mold damage occurs)
- HVAC inefficiencies and power waste
- Water quality
- EER ratings
- CFM
- Carbon monoxide and air quality issues
- Temperature and humidity changes that could cause damage
- Other safety and efficiency risks (with more features rolling out)
Who installs the system?
Only certified HG Home Guardian contractor partners. This ensures correct installation, reliable monitoring, and seamless integration with your home systems.
Do I need a subscription?
Yes. Homeowners subscribe to access the app, live monitoring, and alerts. Contractors also subscribe to manage and service their customer base through the HG platform.
Can HG Home Guardian save me money?
Yes. By catching problems early, you avoid major repairs, property damage, and high utility costs. The system typically pays for itself in avoided emergencies.
Is my data secure?
Absolutely. HG Home Guardian uses encrypted data transfer and storage. We never sell your personal information—your home’s data is private and used only for monitoring and service.
What happens if I move?
You can transfer the system to your new home or transfer ownership to the buyer. HG Home Guardian increases property value because it provides proactive protection.
Where is HG Home Guardian available?
We’re rolling out across the U.S. with select contractor partners. New regions are added regularly.
Still Have Questions?
Contact our support team and we will make sure everything is clear and simple for you.